Shipping

International shipment will be arranged by Hong Kong SpeedPost/SF EXPRESS generally takes 10-20 working days depending on the destination, after order is placed and transaction is done. 

No shipping to P.O box

Due to pandemic, there may be any unexpected delay on your order shipment, or in case any cargo flights cancellation; we have no control over such incident.

Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Returns

Refunds are not available in Beatriz da Silva,

except store credit note which has to be used within 12 months.

Exchange is only provided for and when the following occurs:

- size difference

You have 14 days to return full priced products beginning from the day you receive your order for exchange. All products should be returned new, unused and with all the garment tags & labels still attached and please be careful of makeup rubbing off on the garment.

Return for exchange that are damaged or soiled may not be accepted and may be sent back to the customer at the customer’s expense .

In case you wish to return any items for exchange, please contact us in advance by e-mail (enquiry@beatrizdasilva.com ) for a general notification.

Once we received your e-mail, we will review your request and case accordingly to come to an agreement of its return for exchange within 14 days from the day you received the purchase.

All sales items sold are not refundable or exchangeable.

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